Home / Privacy statement

Privacy statement

EuroPuppy’s commitment to privacy!

Euro Puppy Kft. (hereinafter referred to as the Data Controller), in accordance with the relevant legislation – with special regard to Regulation (EU) 2016/679 of the General Data Protection Regulation (hereinafter referred to as the Regulation) – and its own data protection policies, hereby aims to inform its customers about the data processing activities related to the website www.europuppy.com.

Euro Puppy is committed to protecting your personal data and acknowledges the responsibility of handling it appropriately. Below is a summary of how Euro Puppy collects, uses, and protects your personal information, as well as the rights you are entitled to in relation to this.

This notice contains information exclusively related to specific data processing activities and does not cover all activities of the Data Controller. For further information, please contact the Data Controller.

1. DATA CONTROLLER’S INFORMATION

Your data is being processed by Euro Puppy Kft.. Contact information: Headquarters: 1089 Budapest, Bíró Lajos utca 64. ground floor 5. Contact person: Fagyal Sándor Email: privacy@europuppy.com Website: www.europuppy.com

2. DESCRIPTION OF DATA PROCESSING ACTIVITIES

2.1 REQUESTING INFORMATION, CONTACT, QUOTATION REQUEST

Data subjects may request information or a quote from the Data Controller regarding the service.

Scope of processed data	Name of the data subject, contact information (phone number, email address, country)
Purpose of data processing	To maintain contact with potential customers, respond to inquiries, and provide quotes.
Legal basis for data processing	Article 6 (1)(a) of the Regulation – the data subject’s consent. The data subject acknowledges that the data provided during contact with the Data Controller will be processed for the purpose of providing a response, and consents to this processing. The Data Controller will provide the requested information or quote. After communication ends, the data will be deleted after 6 months (retention period).
Recipients of the data	Employees of the Data Controller in the course of their duties. If communication takes place online, the Data Controller may use an IT service provider as a data processor.
Duration of data processing	Until consent is withdrawn or 6 months from the end of communication, whichever comes first.

2.2 HANDLING CUSTOMER DATA IN CASE OF PRUCHASE

The Data Controller necessarily processes the buyer’s data to complete the sale, organize the delivery of the puppy, and issue an invoice to the buyer.

Scope of processed data	Buyer’s name and contact details (address, phone number, email address); Billing name, billing address, and the mandatory invoice elements as required by law.
Purpose of data processing	To contact the buyer to fulfill the purchase (e.g., delivery, payment); To issue and send the invoice to the data subject.
Legal basis for data processing	Article 6(1)(b) of the Regulation – performance of a sales contract Article 6(1)(c) of the Regulation – issuing an invoice in accordance with accounting regulations (VAT Act §169, Accounting Act §§167, 169)
Recipients of the data	Employees of the Data Controller in the course of their duties. In case of online communication, the Data Controller uses an IT service provider as a data processor.
Duration of data processing	The Data Controller retains contracts and invoices for 8 years, with the mandatory retention period for documents that form part of the general ledger being 10 years.

2.3 SENDING NEWSLETTERS

EuroPuppy will manThe Data Controller provides a newsletter service to its customers and potential customers who are interested in its services. Subscription to the newsletter occurs when the data subject provides their data and consents to the data processing.
The data subject can unsubscribe from the newsletter at any time by clicking the “unsubscribe” link at the bottom of the email or by sending an email to privacy@europuppy.com.

Scope of processed data	Name and email address of the data subject
Purpose of data processing	To send information related to the services of the Data Controller to those who have subscribed to the newsletter
Legal basis for data processing	Article 6(1)(a) of the Regulation – the data subject’s consent. By subscribing to the newsletter, the data subject provides their data and consents to the processing. The Data Controller deletes the data of the data subject immediately upon unsubscription, but no later than within 15 days.
Recipients of the data	Employees of the Data Controller in the course of their duties. For newsletter distribution and subscriber list management, we use the service of Sales Autopilot LLC (address: 1024 Budapest, Margit krt. 31-33, mezzanine 4-5.) as a data processor.
Duration of data processing	Until the consent is withdrawn (i.e., unsubscription) or the purpose of processing is fulfilled, whichever comes first.

2.4 COMPLAINT MANAGEMENT

The Data Controller ensures the right to file a complaint in accordance with legal obligations for its customers and other interested parties. Complaints can be made verbally or in writing through any of the Data Controller’s contact channels. In the case of verbal complaints, the Data Controller will record the complaint in writing. The Data Controller will process the complaint and take prompt action to address it. A register of complaints is maintained.

Scope of processed data	Name and address of the complainant, place, time, and method of the complaint, detailed description of the complaint, attached documents, statement of the Data Controller regarding the complaint, signatures of the person recording the complaint and the complainant (except in the case of phone or electronic complaints), place and time of complaint registration, unique identifier of the complaint
Purpose of data processing	Ensuring the right to complain against the conduct of the Data Controller, documenting the complaint as required by law, and remedying the issues described in the complaint
Legal basis for data processing	Article 6(1)(c) of the Regulation – legal obligation (Act on the Protection of Consumer Rights §17/A)
Recipients of the data	Employees of the Data Controller in the course of their duties. The Data Controller will forward the data to the consumer protection authority in accordance with legal requirements.
Duration of data processing	3 years, in accordance with legal requirements.

2.5 PROCESSING CONTACT DETAILS OF PARTNERS

In its relationship with contractual partners and clients, the Data Controller processes the contact and representative data of the partners. Due to the nature of the data, it may include personal data (e.g., name, email address, phone number).

Scope of processed data	Name and contact details (phone number, email address) of the contact person or representative
Purpose of data processing	Ensuring effective cooperation with contractual partners and clients
Legal basis for data processing	Article 6(1)(f) of the Regulation – legitimate interest of the Data Controller to ensure the continuity and smooth operation of its business relations
Recipients of the data	Employees of the Data Controller in the course of their duties
Duration of data processing	Until the end of the contractual relationship, or in the case of ongoing cooperation, until June 30th of the calendar year following the end of the cooperation (data destruction date)

2.6 COOKIE MANAGEMENT

Cookies are small pieces of data transferred to the computer of the user browsing the website, often used by websites for tracking purposes. Cookies make browsing easier by enabling certain features such as remembering passwords, wish lists, or personalized settings. They also prevent repetitive advertisements. Cookie use is considered standard across the industry.

Our website uses cookies to enhance user experience and to recognize returning visitors.

Most browsers accept cookies by default. However, users may modify their browser settings to reject cookies. Note that disabling cookies may affect the functionality of some parts of our website.

2.7 ADVERTISEMENTS AND ANALYTICS

This website uses Google Analytics and Google Ads services.

Google Analytics: A service that transfers website traffic data to Google’s servers in the USA. Google Analytics does not identify individual users or associate your IP address with other data held by Google. EuroPuppy uses reports from Google Analytics to understand website traffic and usage patterns.
If you do not want your data to be collected by Google Analytics, you can download a browser add-on provided by Google to opt out of data collection on this link.

Google Ads: Some pages contain free conversion tracking features. When you interact with us online, a tracking code on the landing page helps understand how you reached us.
Google complies with European data protection regulations under the Privacy Shield agreement. You can read more about it by following this link.

Hotjar: To better understand user needs and optimize our service, we use Hotjar technology. It analyzes time spent on pages, links clicked, and website interactions.
Hotjar uses cookies and other technologies to collect data such as anonymized IP addresses, screen size, browser info, geographic location (country level), and preferred language.
The data is stored in pseudonymized user profiles and is not used to identify individual users. You can opt out of this type of tracking here.

Facebook Pixel: Our website uses Facebook “visitor action pixels” to track user behavior after clicking on a Facebook ad. This helps measure ad effectiveness for statistical and market research purposes.
The collected data is anonymous to us but stored on Facebook servers, where it may be associated with your Facebook account and used by Facebook for its own advertising, in accordance with their Privacy Policy.

You can learn how to disable Facebook Pixel tracking here.

Facebook also complies with European data protection standards under the Privacy Shield agreement.

3. DATA TRANSFER TO THIRD PARTIES

To operate certain services and functions, it is essential for us to share information with other users or upon your request. Additionally, we may share your data with trusted external service providers for technical data analysis, processing and/or storage services, and newsletter management. These providers are carefully selected and must comply with strict data protection and security standards.

We will not transfer personal data to third parties under any circumstances without your explicit consent, except where required by law, during official proceedings, or when we use subcontractors (e.g., for accounting, shipping, customs clearance, or postal services) to fulfill our contractual obligations. In such cases, subcontractors are contractually obligated to use your data solely for the purpose of fulfilling the contract. They are not authorized to retain the data or share it with any third parties for any purpose.

Our Data Processors within the EU

SalesAutopilot Kft. (1016 Budapest, Zsolt utca 6/A.V. em. 1.)
Hotjar Ltd (Dragonara Business Centre, 5th Floor, Dragonara Road, Paceville St Julian’s STJ 3141 Malta)
Contabo GmbH (Aschauer Straße 32a, 81549 München, Germany)

Our Data Processors outside the EU

We do not transfer personal data to third countries unless the data subject has explicitly consented under Article 49 of the Regulation.

Our non-EU data processor partners comply with the requirements of the “Privacy Shield Framework” established between the United States and the European Union or Switzerland regarding the processing, use, and retention of personal data. You can read more about the Privacy Shield Framework [here].

Cloudflare – Privacy Shield Framework

Google – Privacy Shield Framework

Facebook – Privacy Shield Framework

4. DATA SECURITY MEASURES

EuroPuppy stores client database information on its own computers and on the servers of its data processor cloud service providers.

We use IT tools selected by EuroPuppy and our data processors to manage, process, and protect your data. These systems ensure that only authorized individuals can access the data and that they can only record, read, transmit, modify, or delete the data if permitted. The technologies used guarantee the integrity and security of the data throughout the data management process.

EuroPuppy warns that electronic messages transmitted via the internet may be vulnerable to certain threats, which could lead to fraudulent activity, data disclosure, or data alteration.

5 . YOUR RIGHTS

Your rights are defined by the Regulation, with the most important being:

You have the right to request access to, rectification, deletion, or restriction of processing of your personal data, and to object to the processing of such data. You also have the right to data portability.
Where processing is based on consent, you may withdraw your consent at any time without justification. Withdrawal does not affect the lawfulness of processing based on consent before its withdrawal.

You may exercise your rights by contacting the Data Controller at the contact details provided above. Upon receiving your request, the Data Controller will respond in writing without undue delay and at the latest within one month.

If you believe your rights have been violated, you may lodge a complaint with the Hungarian National Authority for Data Protection and Freedom of Information (address: 1055 Budapest, Falk Miksa utca 9-11., phone: +36-1-391-1400, email: ugyfelszolgalat@naih.hu) or take legal action. The case falls under the jurisdiction of the competent court. You may choose to initiate proceedings at the court of your place of residence. (A list of courts and contact information is available here: http://birosag.hu/torvenyszekek)

For further information, please contact the Data Controller at the contact details provided above.

Budapest, Tuesday, April 8, 2025